For the replacement hammer - what is name - water flow requirements are??? Light requirements are??? Species name?? Thanks Phil
@seabud2 · Verified purchase
182 results
Arrive Alive Guarantee
We know buying live coral or fish online can feel risky. That's why ReefBay protects you with a clear, fair Dead on Arrival (DOA) policy shared across all sellers.
Quick Summary
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1
Report within 2 hours of delivery.
(Timer starts when the carrier marks "Delivered.")
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2
Take clear video and photos:
- In the sealed bag, inside the box.
- Out of the bag for ID.
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3
Message the seller within the ReefBay app and include clear photos or videos of the issue.
What You'll Receive
- Store credit equal to the item's subtotal (shipping excluded).
- Credit is only valid with that same seller — not across the ReefBay platform.
- Seller may offer a replacement on your next order (buyer covers new shipping).
Not Covered
- Missed or refused deliveries
- Packages left outside
- Carrier/weather delays
- Loss after acclimation or tank issues
- Free bonus frags or giveaways
Seller Standards
All ReefBay sellers must pack live orders properly:
- Insulated box with secure bags
- Correct heat/cool packs
- Overnight shipping required
If a seller doesn't meet these standards, ReefBay can step in to help resolve it.
Reviews
Everything came well packaged and they gave me 2 extra corals than I ordered which was cool. But I did not get “live phytoplankton” they sent me a bottle I could’ve gotten anywhere and not the bottle that’s advertised
Reply from Empire Corals: Thank you so much! Glad you liked the extras!! Looks like you got phyto product and not live phyto, I’m very sorry for the mix up! I’ll message you for a replacement so we can work together on it. I appreciate the honest review! Only way to get better and be better is to work together!!
@adolphgarcia2001 · Verified purchase
Good communication, quality stock, packing was excellent.
Reply from Empire Corals: Thank you so much for the 5 stars! I really appreciate you taking the time to leave a review. I put a lot into Empire Corals, so hearing that you had a great experience honestly means a lot and reminds me that I’m doing something right. Thanks again for supporting my small business!
@DontFearTheReefer · Verified purchase
One DOA - pls refund or store credit - all the rest doing fine
Reply from Empire Corals: Thank you so much! I really appreciate the review. It means a lot to me and lets me know I’m doing something right. Thanks for supporting Empire Corals!
@seabud2 · Verified purchase
Despite of some issues with delivery. DOA with box soaked I feel they still deserve a 5 star. Communication was excellent, very easy to solve issues. Made suggestions on shipping as I feel the packing needs small improvements to really prevent water leaking out of the bags. The ones that survived are healthy and doing great! I will buy again.
@ReefChick · Verified purchase
@Foggy_Skipper_99 · Verified purchase
