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Arrive Alive Guarantee
We know buying live coral or fish online can feel risky. That's why ReefBay protects you with a clear, fair Dead on Arrival (DOA) policy shared across all sellers.
Quick Summary
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1
Report within 2 hours of delivery.
(Timer starts when the carrier marks "Delivered.")
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2
Take clear video and photos:
- In the sealed bag, inside the box.
- Out of the bag for ID.
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3
Message the seller within the ReefBay app and include clear photos or videos of the issue.
What You'll Receive
- Store credit equal to the item's subtotal (shipping excluded).
- Credit is only valid with that same seller — not across the ReefBay platform.
- Seller may offer a replacement on your next order (buyer covers new shipping).
Not Covered
- Missed or refused deliveries
- Packages left outside
- Carrier/weather delays
- Loss after acclimation or tank issues
- Free bonus frags or giveaways
Seller Standards
All ReefBay sellers must pack live orders properly:
- Insulated box with secure bags
- Correct heat/cool packs
- Overnight shipping required
If a seller doesn't meet these standards, ReefBay can step in to help resolve it.
