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About RobsReef LLC
At ROBS REEF LLC we specialize in aquaculture corals and saltwater reef tanks.
Arrive Alive Guarantee
We know buying live coral or fish online can feel risky. That's why ReefBay protects you with a clear, fair Dead on Arrival (DOA) policy shared across all sellers.
Quick Summary
-
1
Report within 2 hours of delivery.
(Timer starts when the carrier marks "Delivered.")
-
2
Take clear video and photos:
- In the sealed bag, inside the box.
- Out of the bag for ID.
-
3
Message the seller within the ReefBay app and include clear photos or videos of the issue.
What You'll Receive
- Store credit equal to the item's subtotal (shipping excluded).
- Credit is only valid with that same seller — not across the ReefBay platform.
- Seller may offer a replacement on your next order (buyer covers new shipping).
Not Covered
- Missed or refused deliveries
- Packages left outside
- Carrier/weather delays
- Loss after acclimation or tank issues
- Free bonus frags or giveaways
Seller Standards
All ReefBay sellers must pack live orders properly:
- Insulated box with secure bags
- Correct heat/cool packs
- Overnight shipping required
If a seller doesn't meet these standards, ReefBay can step in to help resolve it.
